Setup guide
The whole setup, step by step. Most teams are live the same morning — and customers notice on the very first route.
Total time: about 30 minutes of active work
Hit “Get started”, choose the plan that matches your fleet size, and enter your company name and email. No lock-in — switch plans anytime.
Not sure which plan? Pick by today's vehicle count — upgrading takes a minute the day you grow.
Under Settings, upload your logo and pick your brand color. That's what customers see when they open the tracking link — your brand, not ours.
Go to Vehicles and add each van with a name or plate number. Vehicle count follows your plan.
Under Team, send an email invitation. The driver clicks the link, sets a password and adds the driver app to their home screen — done. Drivers only ever see their own routes.
Driving yourself? Skip this — the owner can be a driver too.
Create a new route and add stops however suits you: upload CSV/Excel (columns are recognized automatically), paste addresses from an email, or search manually with autocomplete.
The one field that matters most: the customer's email (or mobile) on each stop. That's what links the right customer to the right parcel — and sends them the tracking link automatically.
One button computes the best driving order and shows the time saved. Then hit “Activate tracking” — every customer gets their tracking link by email, with the delivery window straight into their calendar.
In the driver app, the driver taps “Start route”. The next stop is always on top with Navigate, Delivered and Exception buttons. GPS is only tracked between start and finish — with a visible indicator.
The dashboard shows every vehicle live, per-route progress and delay alerts. After each route the stats update — and the system tunes its stop times, so delivery windows get sharper week by week.
From here the routine is: import today's stops, hit optimize and activate — Framme does the rest. Customers get answers before they think to ask.